• ikhasi_ikhanda_bg

FAQ

FAQ

1. Faka I-oda

Ngilenza kanjani i-oda?

Sicela usithinte nge-imeyili noma ngocingo ukuze uthole ikhotheshini, bese uthumela i-PO noma ufake i-oda ngekhadi lesikweletu.

Ngingakwazi ukusheshisa i-oda lami?

Kuncike esimweni sokukhiqiza ngaleso sikhathi.Sizama konke okusemandleni ethu ukusheshisa inqubo lapho amakhasimende ethu enesicelo esiphuthumayo.Sicela ucele omele ukuthengisa ukuthi akuqinisekise ngesikhathi sokuhola esisheshayo.Inkokhelo esheshayo ingasetshenziswa.

3. Ukuthumela ngemikhumbi

Ngingasibheka kanjani isimo se-oda lami?

Ungathintana nommeleli wakho wokuthengisa ukuze uthole isimo sokukhiqiza.

Uma i-oda lakho selithunyelwe, ungakwazi ukulandelela ukuthunyelwa usebenzisa i-FedEx noma ithuluzi lokulandela le-UPS ngenombolo yokulandelela esiyinikezile.

Ingabe i-SRI ithunyelwa kwamanye amazwe?

Yebo.Sekuyiminyaka eyi-15 sithengisa imikhiqizo emhlabeni jikelele.Sithumela emazweni ngamazwe nge-FedEx noma i-UPS.

Ngingakwazi ukusheshisa ukuthunyelwa kwami?

Yebo.Ekuthunyelweni kwasekhaya, sisebenzisa i-FedEx ne-UPS yokuthutha yaphansi evamise ukuthatha izinsuku zebhizinisi ezi-5.Uma udinga ukuthunyelwa ngomoya (ngobusuku obubodwa, izinsuku ezingu-2) esikhundleni sokuhamba phansi, sicela wazise omele ukuthengisa.Inkokhelo eyengeziwe yokuthumela izongezwa ku-oda lakho.

2. Inkokhelo

Yiziphi izindlela zokukhokha ozamukelayo?

Samukela i-Visa, i-MasterCard, i-AMEX, ne-Discover.Inkokhelo eyengeziwe engu-3.5% yokucubungula izokhokhiswa ngenkokhelo yekhadi lesikweletu.

Siphinde samukele amasheke enkampani, i-ACH nezintambo.Xhumana nommeleli wakho wokuthengisa ukuze uthole imiyalelo.

4. Intela Yokuthengisa

Ingabe uyayikhokhisa intela yokuthengisa?

Izindawo e-Michigan nase-California zingaphansi kwentela yokuthengisa ngaphandle kwalapho kunikezwa izitifiketi zokukhululwa enteleni.I-SRI ayiqoqi intela yokuthengisa yezindawo ezingaphandle kwaseMichigan naseCalifornia.Intela yokusebenzisa izokhokhwa yikhasimende esifundeni salo uma ngaphandle kwaseMichigan naseCalifornia.

5. Iwaranti

Ithini inqubomgomo yakho yewaranti?

Yonke imikhiqizo ye-SRI iqinisekiswa ngaphambi kokuthunyelwa kumakhasimende.I-SRI ihlinzeka ngewaranti ekhawulelwe yonyaka ongu-1 nganoma yisiphi isici sokukhiqiza.Uma umkhiqizo wehluleka ukusebenza ngendlela efanele ngenxa yenkinga yokukhiqiza phakathi nonyaka othengiwe, uzothathelwa indawo omusha sha mahhala.Sicela uxhumane ne-SRI nge-imeyili noma ngocingo kuqala ukuze uthole ukubuyisela, ukulinganisa, nokugcinwa.

Isho ukuthini iwaranti enomkhawulo kunqubomgomo yakho yewaranti?

Kusho ukuthi siyaqinisekisa ukuthi imisebenzi yenzwa ihlangabezana nezincazelo zethu futhi ukukhiqiza kuhlangabezana nezicaciso zethu.Umonakalo odalwe ezinye izigameko (njengokuphahlazeka, ukulayishwa ngokweqile, ukulimala kwekhebula...) awufakiwe.

6. Isondlo

Ingabe uyayinikeza isevisi yokuhlanganisa kabusha?

I-SRI ihlinzeka ngesevisi yokuhlanganisa kabusha ekhokhelwayo kanye neziyalezo zamahhala zokuzihlanganisa kabusha.Yonke imikhiqizo edinga ukufakwa kabusha izintambo kufanele ithunyelwe ehhovisi le-SRI US kuqala, bese emva kwalokho iye embonini ye-SRI China.Uma ukhetha ukuxhuma kabusha uwedwa, qaphela ukuthi intambo evikelekile ngaphandle kwekhebula kufanele ixhunywe, bese isongwa ngeshubhu elishwabene ukushisa.Thinta i-SRI kuqala uma unemibuzo noma ukukhathazeka mayelana nenqubo yokuhlanganisa kabusha izintambo.Imibuzo yakho sizophendulwa kahle.

Ingabe uyayinikeza isevisi yokuhlaziya imbangela yokwehluleka?

Yebo, sicela uthinte i-SRI ngenani lamanje nesikhathi sokuhola.Uma udinga umbiko wokuhlola ovela kithi, sicela ucacise efomini le-RMA.

Ingabe uyanikezela ngesondlo ngaphandle kwewaranti?

I-SRI ihlinzeka ngokulungiswa okukhokhelwayo kwemikhiqizo engaphandle kwewaranti.Sicela uxhumane ne-SRI ngenani lamanje nesikhathi sokuhola.Uma udinga umbiko wokuhlola ovela kithi, sicela ucacise efomini le-RMA.

8. Ukulinganisa

Ingabe uyawuhlinzeka ngombiko wokulinganisa?

Yebo.Zonke izinzwa ze-SRI ziyalinganiswa ngaphambi kokushiya imboni yethu, okuhlanganisa nezinzwa ezintsha nezibuyisiwe.Ungathola umbiko wokulinganisa kudrayivu ye-USB eza nenzwa.Ilebhu yethu yokulinganisa iqinisekiswe ku-ISO17025.Amarekhodi ethu okulinganisa ayalandeleka.

Iyiphi indlela esingahlola ngayo ukunemba kwenzwa?

Ukunemba kwamandla kungahlolwa ngokulenga isisindo ekugcineni kwethuluzi lenzwa.Qaphela ukuthi amapuleti akhwezayo kuzo zombili izinhlangothi zenzwa kufanele aqiniswe ngokulinganayo kuzo zonke izikulufu ezikhwezwayo ngaphambi kokuqinisekisa ukunemba kwenzwa.Uma kungelula ukuhlola amandla kuzo zontathu izinkomba, umuntu angavele aqinisekise i-Fz ngokubeka isisindo kwinzwa.Uma ukunemba kwamandla kwanele, iziteshi zesikhashana kufanele zanele, ngoba iziteshi zamandla nesikhashana zibalwa kusukela eziteshini ezifanayo zedatha eluhlaza.

Ngemuva kokuthi umcimbi wokulayisha ubaluleke kangakanani okufanele sicabangele ukulinganisa kabusha amaseli omthwalo?

Yonke inzwa ye-SRI iza nombiko wokulinganisa.Ukuzwela kwenzwa kuzinze kahle, futhi asincomi ukulinganisa kabusha inzwa yezinhlelo zokusebenza zerobhothi zezimboni ngesikhathi esithile, ngaphandle uma ukulinganisa kabusha kudingwa inqubo yekhwalithi yangaphakathi (isb. ISO 9001, njll).Uma inzwa ilayishwe kakhulu, ukuphuma kwenzwa ngaphandle komthwalo (i-zero offset) kungase kushintshe.Kodwa-ke, ukuguqulwa kwe-offset kunomphumela omncane ekuzweleni.Inzwa iyasebenza nge-zero offset efika ku-25% yesikali esigcwele senzwa enomthelela omncane ekuzweleni.

Ingabe uyayihlinzeka ngesevisi yokulinganisa kabusha?

Yebo.Kodwa-ke, kumakhasimende angaphandle kwezwe lase-China, inqubo ingase ithathe amaviki angu-6 ngenxa yezinqubo zokugunyazwa kwentela.Siphakamisa ukuthi amakhasimende abheke isevisi yokulinganisa yenkampani yangaphandle ezimakethe zendawo.Uma udinga ukwenza ukulinganisa kabusha okuvela kithi, sicela uthinte ihhovisi le-SRI US ukuze uthole imininingwane eyengeziwe.I-SRI ayinikezi isevisi yokulinganisa yemikhiqizo okungeyona eye-SRI.

7. Buyela

Ithini inqubomgomo yakho yokubuyisela?

Asikuvumeli ukubuya njengoba sivame ukukhiqiza ngama-oda.Ama-oda amaningi enzelwe izidingo ezithile zamakhasimende.Ukuguqulwa kwezintambo nezixhumi nakho kuvame ukubonakala ezinhlelweni zokusebenza.Ngakho-ke, kunzima ngathi ukulungisa kabusha le mikhiqizo.Nokho, uma ukunganeliseki kwakho kungenxa yekhwalithi yomkhiqizo wethu, xhumana nathi futhi sizosiza ukuxazulula izinkinga.

Ithini inqubo yokubuyisela ukulungiswa nokulinganisa kabusha?

Sicela uxhumane ne-SRI nge-imeyili kuqala.Ifomu le-RMA kuzodingeka ligcwaliswe futhi liqinisekiswe ngaphambi kokuthunyelwa.

9. Ukugcwala

Ingakanani umthamo wokugcwala kakhulu wezinzwa ze-SRI?

Ngokuya ngemodeli, umthamo wokulayisha ngokweqile usukela ezikhathini ezi-2 kuye kweziyi-10 zomthamo ogcwele.Umthamo wokulayisha ngokweqile uboniswa eshidini elicacisiwe.

Kuzokwenzekani uma inzwa ilayishwe kakhulu phakathi kwebanga lokulayisha ngokweqile?

Uma inzwa ilayishwe kakhulu, ukuphuma kwenzwa ngaphandle komthwalo (i-zero offset) kungase kushintshe.Kodwa-ke, ukuguqulwa kwe-offset kunomphumela omncane ekuzweleni.Inzwa iyasebenza nge-zero offset efika ku-25% yesikali esigcwele senzwa.

Kuzokwenzekani uma inzwa ilayishwe ngokweqile ngaphezu kobubanzi bokulayisha ngokweqile?

Ngale kwezinguquko eziya ku-zero offset, ukuzwela, nokungaqondile, inzwa ingase ibe sengozini yesakhiwo.

10. Amafayela e-CAD

Ingabe uyawahlinzeka ngamafayela e-CAD/amamodeli e-3D ezinzwa zakho?

Yebo.Sicela uxhumane nabamele ukuthengisa kwakho ukuze uthole amafayela e-CAD.

Shiya Umlayezo Wakho:

Bhala umyalezo wakho lapha futhi usithumelele wona.